About SocialEyes

SocialEyes Communications is a full-service digital marketing agency helping businesses build stronger brands, reach the right audiences, and generate measurable growth.

Our work spans social media, content, branding, paid media, SEO, email marketing, websites, digital strategy and more. We work collaboratively across departments, bringing together specialists in each area to deliver integrated strategies for our clients.

We’re growing our Client Success team and are looking for an Intermediate Digital Marketing Account Manager who is ready to independently own client relationships, strategy and execution across a portfolio of accounts.

The Role

As an Intermediate Digital Marketing Account Manager, you are the central point of ownership for your clients.

You’ll manage a portfolio of mid-size and moderately complex accounts, acting as both a strategic marketing partner to the client and the internal driver responsible for ensuring their work gets done accurately, strategically and on time.

This role goes well beyond responding to emails and managing deliverables.

You’ll be expected to understand your clients’ businesses, goals, competitive environments and marketing performance; identify opportunities and challenges; make strategic recommendations; and coordinate our internal specialists to bring those strategies to life.

You should be comfortable independently managing client relationships, leading meetings, presenting performance, navigating challenging conversations and making decisions without needing constant direction.

What You’ll Do

Own Client Relationships

• Serve as the primary point of contact for a portfolio of client accounts.
• Build trusted relationships by developing a strong understanding of each client’s business, goals, challenges and priorities.
• Lead client calls, strategic check-ins and performance conversations.
• Proactively communicate updates, recommendations, opportunities and potential concerns.
• Set and manage expectations clearly and professionally.
• Independently navigate most difficult or sensitive client conversations and know when an issue requires escalation.
• Monitor overall account health, client sentiment and retention risk.

Lead Marketing Strategy

• Own and maintain the overarching marketing strategy for assigned clients.
• Develop strategy independently for appropriate accounts and collaborate with senior team members on more complex initiatives.
• Understand how social media, content, Meta Ads, Google Ads, SEO, email, websites and other digital channels work together.
• Continuously evaluate results and adjust strategy based on performance, business needs and market changes.
• Monitor competitors, industry trends and platform developments to identify opportunities.
• Ensure everything being delivered supports the client’s broader business and marketing objectives.

Drive Cross-Department Execution

• Coordinate with content creators, SEO specialists, Google Ads specialists, Meta Ads specialists, web developers, email specialists and other internal team members.
• Translate client goals into clear internal direction and briefs.
• Make sure specialists understand not only what needs to be done, but why.
• Maintain visibility across everything happening on your accounts.
• Review deliverables before they reach clients to ensure they meet quality, brand and strategic standards.
• Provide clear, constructive and actionable feedback to internal teams.

Own Project Management & Delivery

• Independently manage timelines, calendars, approvals, priorities and deliverables across multiple accounts.
• Set tasks, deadlines and expectations for team members supporting your clients.
• Follow up proactively and remove roadblocks before they impact delivery.
• Lead onboarding for new clients and expanded scopes of work.
• Maintain accurate and organized account documentation, including briefs, approvals, strategy updates, client preferences and key decisions.
• Step in when necessary to keep work moving — client delivery ultimately falls under your ownership.

Understand Performance & Analytics

• Review performance across channels including social media, Meta Ads, Google Ads, SEO and email.
• Identify trends, opportunities and areas requiring improvement.
• Translate data into clear insights and actionable recommendations.
• Prepare and confidently present monthly and quarterly reports.
• Explain complex marketing performance in a way clients can easily understand.
• Connect marketing results back to the client’s actual business goals.

Support Client Growth & Retention

• Identify opportunities to expand client services based on business needs, performance or gaps in their current marketing.
• Make strategic recommendations that demonstrate clear value rather than simply “selling” additional services.
• Proactively reinforce the value of the agency relationship.
• Identify potential retention risks early and take action before they become larger issues.

What We’re Looking For

• 3–6 years of relevant experience in client success, account management, digital marketing or a similar client-facing role.
• Agency experience is strongly preferred.
• Experience independently managing multiple client accounts and priorities.
• Strong understanding of digital marketing and how channels such as social media, paid social, Google Ads, SEO, content and email contribute to a broader strategy.
• Ability to look at marketing performance and turn data into meaningful recommendations.
• Excellent written and verbal communication skills.
• Confidence leading client meetings, presenting results and navigating challenging conversations.
• Strong project-management and organizational skills.
• Ability to give clear, constructive feedback to creative and technical specialists.
• Strong attention to detail and quality control.
• A proactive mindset – you identify what needs to happen and move it forward rather than waiting to be told.
• Strong judgment and the ability to determine what you can resolve independently versus what genuinely requires escalation.

You’ll Be Successful Here If…

You naturally take ownership.

When a client asks a question, you understand the context. When something is falling behind, you catch it. When performance changes, you want to understand why. When a strategy needs adjusting, you bring forward a recommendation. And when multiple departments are involved, you make sure everyone is moving in the same direction.

You don’t need to personally execute every marketing specialty, but you need enough cross-channel knowledge to confidently lead the account, ask the right questions, challenge work when necessary and explain the strategy to a client.

You are organized without being purely task-oriented, strategic without losing sight of execution, and confident with clients while remaining collaborative with your internal team.

What Success Looks Like

Our Intermediate Client Success Managers are accountable for strong client relationships, retention, account growth and excellent execution.

Key measures include:

• Maintaining approximately 85–90% client retention across managed accounts.
• Building strong client satisfaction and trust.
• Identifying strategic opportunities for account growth.
• Achieving 95%+ on-time and on-strategy delivery across assigned accounts.
• Ensuring work consistently meets our standards for strategy, quality, accuracy and brand alignment.

Why SocialEyes?

You’ll join a collaborative agency where Account Managers aren’t simply messengers between clients and production teams. They have a meaningful voice in strategy, client growth and the direction of the work.

This is a great opportunity for someone who has already built a strong foundation in agency account management or client success and is ready for greater autonomy, more strategic ownership and the opportunity to grow into senior-level client leadership.

Job Type: Full-time, Permanent

Experience:
Client Success / Account Management / Digital Marketing: 3+ years preferred

Benefits of Working at SocialEyes:

We believe great work comes from giving great people flexibility, autonomy and the opportunity to grow. As part of the SocialEyes team, you’ll enjoy:

• Work from home – Enjoy the flexibility of a remote work environment.
• Short Fridays in the summer – Get an early start to your summer weekends with shortened Friday hours.
• Winter holiday break – Our team enjoys dedicated time off over the winter holidays to recharge and spend time with family and friends.
• Bonus opportunities – Team members can choose to participate in additional performance-based bonus opportunities.
• Opt-In Commission opportunities – Earn additional compensation for helping grow client relationships and identifying new business opportunities.
• Career growth – We believe in developing our people and creating opportunities to take on greater responsibility, strategic ownership and leadership as you grow with the agency.
• Health Spending Account – Additional flexibility to support your health and wellness needs.

Benefits:

• Work from home

How to Apply:
Please send your portfolio and resume to ammi@socialeyescommunications.com

• Create engaging content across Instagram, Facebook, LinkedIn, TikTok, YouTube, and other digital platforms.
• Write compelling captions, headlines, blogs, newsletters, and marketing copy.
• Design graphics, carousels, and branded assets using Canva and Adobe Creative Suite.
• Repurpose long-form content into multiple high-performing social assets.
• Ensure every piece of content aligns with each client’s brand voice, marketing objectives, and business goals.
• Transform technical, legal, medical, and professional content into engaging stories people actually want to consume.

• Concept, storyboard, and edit short-form and long-form video content.
• Create engaging Reels, TikToks, YouTube Shorts, and LinkedIn videos.
• Add captions, motion graphics, music, animations, and transitions.
• Turn raw footage into polished, high-performing content.
• Stay on top of editing styles, platform trends, and emerging video techniques.

• How can we make this better?
• What trend can we capitalize on?
• What would stop someone from scrolling?
• How can we make this topic more interesting?

• Use AI tools to improve efficiency and elevate creative quality.
• Generate creative concepts and campaign ideas.
• Assist with copywriting, scripting, brainstorming, and research.
• Create first drafts that are refined into exceptional final work.
• Continuously learn new AI platforms and share discoveries with the team.
• Identify opportunities to improve workflows and client deliverables through AI.

• Work closely with Account Managers, Designers, Videographers, and Client Success Managers.
• Participate in creative reviews and brainstorming sessions.
• Take feedback professionally and implement revisions efficiently.
• Manage multiple projects and deadlines while maintaining exceptional attention to detail.
• Take ownership of your work and communicate proactively.

• Thinks like a marketer, not just a designer.
• Understands how great content supports real business growth.
• Can take complex, technical, or “boring” topics and make them engaging.
• Takes ownership without needing constant direction.
• Continuously learns, experiments, and improves.
• Stays ahead of trends instead of following them.
• Embraces AI as a creative advantage.
• Is organized, dependable, accountable, and collaborative.
• Consistently delivers work that clients are excited to publish.

• 3+ years of experience creating digital content.
• Strong portfolio showcasing social media content, graphic design, video editing, and storytelling.
• Experience editing videos using Premiere Pro, CapCut, Final Cut Pro, or similar software.
• Advanced Canva skills.
• Experience with Adobe Creative Suite is considered an asset.
• Strong copywriting and storytelling abilities.
• Excellent organizational and time management skills.
• Ability to manage multiple projects in a fast-paced agency environment.
• Strong communication skills and exceptional attention to detail.

• ChatGPT
• Claude
• Runway
• Veo
• ElevenLabs
• Descript
• Canva AI
• Adobe Firefly
• Other emerging AI creative tools

• Remote work environment
• Annual Health Spending Account
• Half-Day Fridays throughout the summer
• December holiday office closure
• Professional development opportunities
• Access to industry-leading AI and creative tools
• A collaborative, innovative team that encourages creativity, experimentation, and continuous learning

• Your resume
• A portfolio showcasing your social media content, graphic design, video editing, and creative work
• Links to any social media accounts, campaigns, or brands you’ve managed (optional)